Contact Us

Questions or support for Felixa? We're here to help

In-App Support

For the fastest support, please use the contact feature within the Felixa app.

How to contact us in the app

  1. 1. Tap 'Settings' in the app
  2. 2. Select 'Contact Us'
  3. 3. Fill in your inquiry and send

Support Hours

Business Hours

Weekdays 9:00 AM - 6:00 PM (JST, excluding weekends and holidays)

Response Time

We typically respond within 24 hours

Contact Form

Before contacting us

  • • Please check our FAQ section first
  • • For technical issues, please include your device type and OS version
  • • For urgent matters, please use the in-app contact feature

Frequently Asked Questions

Q. Is Felixa free to use?

A. Yes, you can use it for free. Basic emotion recording is unlimited and free. For advanced AI analysis and detailed reports, our Premium plan is available for ¥500 per month.

Q. Is my data securely protected?

A. Yes, all data is encrypted and protected under strict security measures. For details, please see our Privacy Policy.

Q. Can I cancel my subscription?

A. Yes, you can cancel anytime through the App Store or Google Play Store. You can continue using premium features until the end of your billing period.

Q. How accurate is the AI analysis?

A. We use OpenAI GPT-4o technology and continuously improve our analysis. However, this is not a medical diagnosis and should be used as reference information for self-care.